Q: : How can I order from you?
Thank you for choosing us and your interest in our products. If you are confused about how to place your order or you have difficulties navigating on our page, please follow the steps below:
On the page https://www.trendysneakers.shop/
1) Click the ‘All Products’ button and select the category of your liking,
2) Click the product you would like to purchase,
3) Select the desired colour and size, then click ‘Add to cart’,
4) Click the ‘My cart’ button, apply the discount code if you have one, then click ‘Check out’.
5) Fill in the requested information, press ‘Continue to shipping method’, select Shipping method, press ‘Continue to payment method’, select your preferred one and click ‘complete order’,
6) Please be attentive when filling your email address, we will send your order confirmation and tracking number there later.
7) You have placed your order successfully :)
Q:When will my order arrive?
A: See the corresponding answer in the Shipping section.
Q:Where are you from?
A: We are an China based online exclusive shop, and we have our own factory. We do worldwide deliveries. Orders are going to ship straight from our factory and directly onto you.
Q:Is there a local shop where I can check your merchandise in person?
A: At the moment, we don’t have any physical shops in any country. We’re a fully functional online shop. Orders are placed directly on our website.
Q: Can I pay cash/What is the method of payment?
1. Paying with credit cards:
You may still check out even without a PayPal account. To do so, please click on "Checkout" and you’ll be redirected to a secure page where you can enter your credit card information.
Unfortunately, cash-on-delivery payments are not accepted for security reasons. All payment information is confidential and secure.
2. Pay with Western union and money gram
Q:How can I track my order?
A: See the corresponding answer in the Shipping section.
Q: How can make a return?
A: See the corresponding answer in the Returns section.
Q: I made mistake in my order, can I change it?
A: Please always double check if you have placed your order correctly. Please alert us about any modification requests maximally two days after you have placed your order (e.g. before the shipping starts). We cannot change anything in your order after it has been shipped.
Q: I mistyped my shipping address, what can I do?
A: Please note that we cannot make edits to the shipping address after the shipping had begun. Please alert us about any modification requests maximally two days after you have placed your order.
Q: Is it possible to pay in other currency than US dollars?
A: You can change the currency view in the top right corner of the screen and checkout
Q: Why does the shipping begin several days after I have placed my order?
A: After we receive your order, we conduct control checks in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time being approximately 1~2 days; however, it can also be affected by the item's stock status.
Which shipping companies do you work with?
A: We work with many international shipping companies, include DHL, USPS, UPS,Aramex ect
Do I have to pay any extra charges?
A: In some cases, there will be VAT or other taxes, like customs duties or fees levied by your destination country. Please mind the following: 1. We have no control over these charges and cannot predict the amount. For further information please send an email to us;
2. Customs and taxation policies vary widely from country to country. You should check your local custom laws, and inform us about your requirement after ordering;
3. When customs clearance procedures are required, it will cause delay beyond our original delivery estimates time. Additional charges for taxes or customs clearance must be paid by the recipient.
I just checked my order’s tracking but it doesn’t shows my order. What happened?
A: The reason your tracking number does not show the exact location of the parcel is because the package still on transportation, it will update soon.